For Service Partners

1. Registration

The process begins with filling out the B2B service form. See below!
Please provide the vehicle details, a detailed description of the issue, and attach any available documents, photos, or videos that may assist our work.
If this is a warranty claim, please download and attach the warranty claim form as well.
You can download the form related to the Talaria brand here.

2. Inspection

Once your report has been received, our service team reviews the data, verifies the vehicle’s warranty status, and checks the submitted information.
If necessary, we will contact you shortly to clarify details or request additional information.

3. Problem Assessment and Decision

Based on the submitted description and documents, our technicians analyze the issue, and if needed, consult the manufacturer’s technical team.
After this, we will notify you in writing of the decision, which may be one of the following:

✔️ Warranty repair or replacement
💰 Paid repair proposal (if the issue is not covered by warranty)
❌ Rejection, if the malfunction is not of factory origin

4. Warranty Repair Process

If the issue is covered by warranty, the damaged part must be returned to the Elektrorider service center.
We will ship the replacement part free of charge, but installation is carried out by the partner at their own expense.
A report will be made on the completed repair and installed part, which we digitally record in our system.

5. Non-Warranty Repair

If the malfunction is not covered by warranty, Elektrorider will settle the material and labor costs with the partner after the repair is completed.
A detailed written quote will always be provided before any work begins.

6. Closure and Feedback

At the end of the process, we will send an email confirming the completion of the repair or replacement, along with all related documents (report, photos, invoice).
All cases are archived, making them searchable anytime in the service system.